Microsoft Dynamics CRM

Microsoft Dynamics is the perfect solution to build and maintain an organized interface to manage your customer’s information, sales campaigns and marketing strategies. Microsoft Dynamics works in the same familiar way as other Microsoft products and integrates well known desktop tools such as Microsoft Outlook to offer a familiar and user friendly environment for your staff.

Sales

Improve your sales by creating and monitoring offers and price lists. Compare your sales with your competitors, track orders and establish sale processes. Microsoft Dynamics CRM allows you to store all lead information in one system and offers the possibility to classify and give scores to relevant leads.

Customer service

Microsoft Dynamics CRM offers a simple interface to add and edit contacts information. The system improves the speed dealing with customer’s requests due to the easy access to histories and contracts, with general and more in-depth views. Workers can manage and resolve cases by phone, email, chat, etc and record the issues and resolutions in an organized manner. The built in Knowledge base helps resolve common issues faster and it can be updated to share information.

Marketing

With Microsoft Dynamics, importing data from other sources and removing duplicates is simple. The system also allows you to export lists in several formats for mailing shots or direct mail. You can plan your marketing campaigns, reuse templates, sort lists and create customized messages, distribute your messages, assign leads to groups or individual users and track responses. Internet marketing results can be maximized with Microsoft Dynamics being able to track and optimize search engine results and keyword effectiveness, as well as creating landing pages with minimal effort.

Outlook integration

Microsoft Dynamics Outlook integration is an outstanding feature that will save time and increase productivity in your office. Classify emails and relate them to leads and sales or use your Outlook contacts for marketing lists.

Workflows

Workflows in Microsoft Dynamics allow you to assign tasks to groups or members, set reminders at different stages of a campaign to alert the relevant workers and automate actions.

Mobility

You can access Microsoft Dynamics from your iPhone or Blackberry with Mobile Express

Analytics

Analytics are available to monitor and measure your sales, customer service and marketing results, easily create custom reports. Use key performance indicators (KPI's) to conduct detailed analysis, identify sales scenarios, customer issues and track marketing campaigns.